If you are in this guide, you are likely new to P3D and running into issues. We are here to help, follow this guide to find the correct resource.
Not able to find your issue? Join us at #helpdesk on the PoWH3D discord chat for further help if you can't find your issue below.
Find a section below:
- Issues with Metamask - Out of gas, no metamask window, very slow
- Issues with Exchange - Reinvest, withdraw or selling not working as expected
- Issues with Mobile - Mobile site not working as expected
Metamask Issues
Start here if you are having problems using the exchange website.
Jump to:
- Can't send / Not enough gas in my wallet
- My transactions aren't going through metamask
- All I see is "Fetching Database..." on the exchange
or start with the instructions below step-by-step.
Step 1: Checking For Gas
First, open up your metamask wallet by clicking the Metamask "Fox" icon in your browser. Check the ETH balance of the wallet. Do you see less than 0.0005 ETH in the wallet balance? If so, then you have too little gas to perform required exchange actions. Learn more about the insufficient balance error here and about why we need to send these transactions here. If you see a message about insufficient balance, then this is the same issue, please read the links above.
Step 2: Clearing Pending Transactions
Next, again open up your metamask wallet by clicking the Metamask "Fox" icon in your browser. Go to the "SENT" tab and count the number of pending (unfinished) transactions you see. You can detect pending transactions when you see the message "Taking too long?" and a "...". If you see more than 2 of these, then start by making sure you've backed your account seed words and private keys.
Once you've backed up the private keys of your wallets and your 12-word seed, then proceed to follow this section on clearing pending transactions.
If that doesn't work, then finish by following these instructions for a full metamask reset and/or reinstall. Make sure to use 2-4 GWEI for gas when sending transactions to avoid long wait times.
Step 3: "Fetching Database" and Other Metamask Quirks
Next, if you click "Reinvest" or "Withdraw" and do not see a Metamask popup and instead just see a "Fetching database..." message indefinitely, restart your browser and then follow this section on clearing pending transactions. Then try the action again and this should work as expected.
If that doesn't work, then finish by following these instructions for a full metamask reset and/or reinstall. Make sure to use 2-4 GWEI for gas when sending transactions to avoid long wait times.
Exchange Issues
If you are here, you likely have run into an issue on the exchange. Check the following common ones below:
Is your ETH holdings balance smaller than you were expecting or going down? See this section on holdings and this one on how holdings is calculated. You can also check this guide on how to calculate ROI.
Are you trying to reinvest rewards? See this guide on reinvesting to understand more. Remember that reinvesting requires a 0ETH metamask transaction plus gwei for gas.
Are you trying to withdraw rewards? See this guide on withdrawing. Remember that withdrawing requires a 0ETH metamask transaction plus gwei for gas.
Are you trying to sell tokens and not working as expected? See this guide on selling. Remember that to receive your ETH from a sale you need to sell the tokens and then wait and then withdraw from rewards.
Are you trying to sell tokens and getting a contract exception and can't submit? This means you are trying to sell more tokens than you have. Reduce the number of tokens until it's lower than your total and then try again.
Mobile Issues
If you are here, you likely have run into an issue on the mobile exchange. Check the following common ones below.
Looking to setup your existing metamask wallet on your phone? Follow this guide here.
Looking to create a fresh new P3D account from your phone? Follow this guide here.
Having issues with TrustWallet? Setup and install the alternative Cipher instead which works better for some users.
Are you using Firefox on Android with Metamask extension? We strongly recommend you switch to either Cipher Wallet or TrustWallet by taking your Metamask seed words and importing your account.