Newbies Guide to Getting Help

If you are in this guide, you are likely new to P3D and running into issues. We are here to help, follow this guide to find the correct resource.

Not able to find your issue? Join us at #helpdesk on the PoWH3D discord chat for further help if you can't find your issue below.

Find a section below:

Metamask Issues

Start here if you are having problems using the exchange website.

Jump to:

or start with the instructions below step-by-step.

Step 1: Checking For Gas

First, open up your metamask wallet by clicking the Metamask "Fox" icon in your browser. Check the ETH balance of the wallet. Do you see less than 0.0005 ETH in the wallet balance? If so, then you have too little gas to perform required exchange actions. Learn more about the insufficient balance error here and about why we need to send these transactions here. If you see a message about insufficient balance, then this is the same issue, please read the links above.

Step 2: Clearing Pending Transactions

Next, again open up your metamask wallet by clicking the Metamask "Fox" icon in your browser. Go to the "SENT" tab and count the number of pending (unfinished) transactions you see. You can detect pending transactions when you see the message "Taking too long?" and a "...". If you see more than 2 of these, then start by making sure you've backed your account seed words and private keys.

Once you've backed up the private keys of your wallets and your 12-word seed, then proceed to follow this section on clearing pending transactions.

If that doesn't work, then finish by following these instructions for a full metamask reset and/or reinstall. Make sure to use 2-4 GWEI for gas when sending transactions to avoid long wait times.

Step 3: "Fetching Database" and Other Metamask Quirks

Next, if you click "Reinvest" or "Withdraw" and do not see a Metamask popup and instead just see a "Fetching database..." message indefinitely, restart your browser and then follow this section on clearing pending transactions. Then try the action again and this should work as expected.

If that doesn't work, then finish by following these instructions for a full metamask reset and/or reinstall. Make sure to use 2-4 GWEI for gas when sending transactions to avoid long wait times.

Exchange Issues

If you are here, you likely have run into an issue on the exchange. Check the following common ones below:

Mobile Issues

If you are here, you likely have run into an issue on the mobile exchange. Check the following common ones below.